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Payment Policies

Effective Date: January 1, 2019

Returns and Refunds Policy

Thank you for shopping at DrakeCo
Please read this policy carefully. This is the Return and Refund Policy of DrakeCo.

Digital products
Due to the nature of our products being solely digital; we do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Services
Upon starting a contact with DrakeCo, you are subject to the Terms and Services of our underlying payments policy. Refunds will not be issued once service has commenced since the service itself has already been performed. Cancellations will vary for each service level agreement entered. Please contact us for further information about the cancellation of monthly services.

Late Payment Policy

Invoicing: DrakeCo will send you an invoice at the beginning or conclusion of a project, depending upon the nature of that project. DrakeCo will send the invoice to the e-mail address specified by you. If the e-mail bounces, we will attempt to contact you by other means. If the e-mail does not bounce, we will assume you received it.

Due date: Payments are due and payable upon your receipt of our invoice. We would like to have payment in our office within three days of the invoice due date at the latest. Work on project will not commence in most cases unless payment or deposit has been received.

Late payments: If we have not received your payment in our office within fifteen days of the invoice due date, we will send you an email reminder. If we have not received your payment within thirty days, we will require a fifty percent down payment on future work. Also, we will add a 2% late payment fee to your next monthly invoice. The minimum late payment fee is $20.00. The purpose is to defray the costs associated with collecting late payments.

Credit card payments declined: If you have given us your credit card information, so that we can automatically charge your credit card for your periodic billing, and if your credit card is declined for payment, we will send you an e-mail notice. If your credit card is declined for more than one monthly payment, your account may be subject to a $20.00 late payment fee. (If your credit card has expired, we will not add any fees to your account. Instead, we will send you an e-mail notice asking for updated credit card information.)

Late payment (2rd occurrence in a 12-month period): We will require prepayment for all services ordered for a six-month period.

Non-payment: If you refuse to pay us, or do not respond to our e-mails, we will make every effort to collect the debt. As a reminder, you have agreed that all costs we incur associated with collecting debts, including attorneys’ fees and court costs, will be paid by you.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

* By visiting this page on our website: https://www.drakeco.ca/

 

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